Xanadu Island Resort Policies Policies Deposit Policy: To confirm a reservation through the office, two night’s deposit is required at the time of booking. Balance is due 45 days prior to date of arrival. Payment in full is due at time of booking if within 45 days prior to arrival date. Online bookings require full payment at the time of booking. Payment Information: We accept Visa, MasterCard, American Express and Discover Card at the office. Online bookings only accept Visa and MasterCard. If you would like to phone us, please call our Toll Free number 1-866-351-4752 or local office number in Belize 011-501-226-2814. Our reservations office is open from 8am to 6pm daily (Central Standard Time - we do not observe Daylight Savings). Cancellation / Refund Policy: 91+ days prior to arrival - 95% refund if cancelled 60 -90 days prior to arrival - 45% refund if cancelled. 46 – 59 days prior to arrival – 20% refund if cancelled. 45 days or less prior to arrival - No refund. No refunds for no-shows or unused portions of accommodations or packages. There will be no refunds due to airline delays, strikes, political unrest or Acts of God, including Hurricanes. Travel insurance is recommended. Xanadu Discount Policy Special offers and discounts may not be applied to existing confirmed bookings. Rates Special Offers Policies We mentioned to Melanie and Jamil that our wedding anniversary was coming up. Every time they made our dinner reservations for us, they told the restaurant to surprise us with a special anniversary treat! Cas W.